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Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

  • (a) information about your computer and about your visits to and use of this website;
  • (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
  • (c) information that you provide to us for the purpose of registering with us or contacting us;
  • (d) information that you provide to us during telephone calls, which we may record;
  • (e) information that you provide to us for the purpose of subscribing to our website services;
  • (f) any other information that you choose to provide to us; and
  • (g) information arising out of the services we provide to you.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

(2) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • (a) administer the website;
  • (b) improve your browsing experience by personalising the website;
  • (c) enable your use of the services available on the website;
  • (d) supply to you goods and services purchased via the website;
  • (e) send statements and invoices to you, and collect payments from you;
  • 
(f) send you general (non-marketing) commercial communications;
  • 
(g) send you email notifications which you have specifically requested;
  • 
(h) send you marketing communications relating to our business which we think may be of interest to you (and you can inform us at any time if you no longer require marketing communications);
  • 
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • 
(j) deal with enquiries and complaints made by or about you relating to the website;
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(k) keep the website secure and prevent fraud;
  • 
(l) verify compliance with the terms and conditions governing the use of the website.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

(3) Disclosures

We may disclose your personal information to any of our employees, officers, agents, credit providers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

  • (a) to the extent that we are required to do so by law;
  • (b) in connection with any ongoing or prospective legal proceedings;
  • 
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
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(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(4) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping any password and other login details confidential. We will not ask you for your password (except when you log in to any user sections of the website).

(5) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(6) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • (a) the payment of a fee; and
  • 
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for our own marketing purposes, by sending an email to us.

(7) Third party websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(8) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(9) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@tradehelp.co.uk or by post to Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT.

(10) Data controller

The data controller responsible in respect of the information collected on this website is TradeHelp.
Our data protection registration number is ZA013059.