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Returns Information

All Orders

You may return products at any time up to 14 days from receipt, unless the products have been mixed inseparably with other items by that point or if the products were tailor made for you (for example, Orders for Special Order products may not be cancelled). You are responsible for returning products at your own cost and deduction will be made if the value of the products has been reduced as a result of handling. This does not in any way affect your statutory rights.

Credit Account Orders, ordered on your credit account with a Supplier, must be returned directly to that Supplier and by following the instructions available within your Order Confirmation email and the Order History section of the Software, which include the standard returns policy requirements for your Supplier (as replicated below).

Electronic Payment Orders, placed with us, by means of an electronic card payment to us at the time of purchase, must be returned to our supplier as named in your Order Confirmation, and in accordance with the returns requirements set out in your Order Confirmation and the BuyTrade Returns Information by no later than 14 days from the day on which us you communicate your cancellation.

Please do not return any products from any order directly to us. We cannot accept such returns and take no liability for any product/s returned incorrectly to us in this situation. Please ensure you follow the returns requirements set out in your Order Confirmation email and Order History screen, as we take no liability for any loss which may arise through returns being made otherwise than in accordance with the exact returns process required.

Orders placed on credit account with the Supplier Wolseley

You may cancel orders other than those for Special Order Goods at any time before they are dispatched by either:

(a) emailing [email protected]; or

(b) telephoning 0344 891 0196

Before returning any products to Wolseley, you must contact Wolseley either by:

(a) emailing [email protected]; or

(b) telephoning 0344 891 0196

(c) telephoning the branch from which the products were despatched or collected, details of which are found on the advice note accompanying the products (“Advice Note”) to inform Wolseley that the products are being returned and to confirm details of the branch / address that the products should be returned to.

You may return products for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:

(a) products will only be accepted if they are in brand new, unused condition fit for immediate re-sale;

(b) packaged items will only be accepted if the package remains unbroken and in reasonable condition,; and

(c) you supply the Advice Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes).

Where products are returned where they are not faulty:

(a) in every case a restocking charge will be made by Wolseley; and

(b) the risk and cost or returning the products will be at your cost.

Wolseley will examine the returned products and will process any refund to you within 30 days. Unless otherwise notified by Wolseley the price of the products will be refunded less any applicable delivery and/or collection charges.

Wolseley cannot offer refunds or accept returns on the following (unless they are faulty):

(a) Special Order products;

(b) if sealed packages have been opened on sensitive electronic goods (e.g. boiler printed circuit boards);

(c) products that have been fitted; and

(d) specially manufactured products.

The full Wolseley returns policy may be viewed HERE.