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Terms and Conditions

Sentinel ServiceBoost Portal Installer terms of Use

By proceeding, you confirm your agreement to these terms and conditions of use of the Sentinel ServiceBoost Plans Portal provided by TradeHelp Ltd (the “Software”).

When you log-in, configure and use the Software TradeHelp Ltd collect information from you in order to help configure your Software to best effect for you, to support and contact you in connection with your use of the Software and connected benefits, and to inform you about products or services which we think may be of interest to you.

This information is also shared with Sentinel Performance Solutions Ltd (“Sentinel”).

Where you set up any Plans via the Software, you agree that we will be entitled to deduct the Fees shown on the Software from each monthly customer payment. This is in consideration for our provision of the Software functionality in accordance with these terms and conditions.

The Plans which can be set up through the Software are service plan contracts which allow your customer to spread their payment for the annual service of their boiler and (in the case of boiler and heating system care options) for some specific labour and parts costs which may reasonably be expected to arise in each year. You should configure the prices of your Plans on each occasion, to reflect the expected cost to you of carrying out the work described in the Plan.

When entering into a contract with a customer for a Plan administered by TradeHelp you must do so under the terms and conditions that you have been provided for this purpose. Furthermore, you must also ensure that you are fully aware of all the relevant laws, regulations and codes of conduct that may be applicable to selling to consumers whilst at their premises. We cannot be responsible or liable for any failure by you to comply with the law.

TradeHelp are the data controller responsible in respect of the information collected about you as a user of the Software and, unless we are legally required to do so, we will not share your data with third parties, other than Sentinel, without your express consent. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]. Please let us know if the personal information which we hold about you needs to be corrected or updated.

TradeHelp are only a data processor in respect of the information collected by you through the Software. Such data is encrypted and transmitted to secure cloud/server storage and is not used by us other than to assist you with any enquiries or data retrieval. Your customer data remains within your control and responsibility, as does the requirement to inform each customer (in accordance with current data protection law) of the manner in which you will use and store their information.

TradeHelp will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information and any data entered into or provided by the Software. However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any password and other login details confidential.

Buying Group terms (applicable if you choose to take advantage of the free Buying Group benefits)

Registration for the ServiceBoost Portal also entitles you to access loyalty points and cashback from Sentinel, as well as discounted business support services, discounted merchant prices and cash back.

By registering you agree that, if you wish to take advantage of discounted merchant prices and cash back, TradeHelp will use your contact information (name, company name, address, telephone and email) to request from your Supplier/s (as selected or named by you when setting up or personalising your account) spend reports detailing the products and/or services purchased by your organisation from your Supplier/s, the volume purchased and the price at which these were purchased (the “Spend Reports”).

The first request from TradeHelp to your Supplier/s for a Spend Report shall relate to any and all purchases by your organisation from your Supplier/s during the 6 months prior to and including the date of your signature to this document, followed by requests for this Spend Report from your Supplier/s in respect of each month of your Buying Group membership going forwards. By signing below you are authorising your Supplier/s to provide the above information to TradeHelp for the purposes described below.

If we are unable to obtain a Spend Report from your Supplier/s, we will contact you for assistance in obtaining any further information required to facilitate this, or to ask you to scan across relevant invoices to us.

Whilst in TradeHelp’s possession, other than uses for the purposes of the Buying Group as set out below, TradeHelp will maintain the confidentiality of any Spend Reports and information or invoices provided by you (the “Data”) and TradeHelp will not share the Data with any third parties without your express consent.

TradeHelp will use the Data for four purposes:

    1. 1. To make claims to our manufacturer and/or merchant (if applicable) partners for cash back or discounts based on your purchases of qualifying products. The list of qualifying products and the cash back or discounts available to you from such claims is subject to change at any time without notice; you may obtain an up to date list at any time by contacting [email protected]. Please note that the payment out by these partners of any such claims is entirely in the partner’s discretion, and may be disallowed or reduced by the partner by reason of any direct contractual arrangements between your organisation and the partner or any promotional offers in place at the time of your initial purchase. We cannot therefore guarantee the payment out of any given sums. We also cannot make any payment out to you unless we are first in funds from the partner. Please note that the administration of claims generally takes up to 3 months from claim to receipt of funds.
    1. 2. To configure your software account with your Data, to improve the accuracy of the prices and options displayed.
    1. 3. To apply for and provide you with a bespoke cash account number with any merchant as may be agreed with you, enabling you to access the discounted price list negotiated by TradeHelp for our Buying Group members. Credit accounts with discounted TradeHelp terms may also be applied for on request.
  1. 4. To price check the amounts charged to you, in order to verify that merchants are correctly applying the Buying Group terms.


General terms (continued)


Unless otherwise stated, TradeHelp or our licensors Sentinel Performance Solutions Ltd own the intellectual property rights in the Software and material accessible from it. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the Software for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. You must not: (a) republish material from the Software (including re-publication on another app); (b) sell, rent or sub-license material from the Software; (c) reproduce, duplicate, copy or otherwise exploit material on the Software for a commercial purpose; (d) edit or otherwise modify any material on the Software; or (e) re-distribute material from the Software.

You must not use the Software in any way that causes, or may cause, damage to the Software or impairment of the availability or accessibility of the Software; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use the Software to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to the Software without our express written consent.

Access to certain areas of the Software may be restricted. We reserve the right to restrict access to other areas of the Software, or indeed the whole Software, at our discretion.

It is your responsibility to ensure that your log-in and password are kept confidential. You must notify TradeHelp in writing immediately if you become aware of any unauthorised use of your account or password. You are responsible for any activity on the Software arising out of any failure to keep your user ID or password confidential and may be held liable for any losses arising out of such a failure. You must not use any other person’s user ID and password to access the Software, unless you have that person’s express permission to do so. We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.

TradeHelp do not warrant the completeness or accuracy of the information published on the Software; nor do we commit to ensuring that the Software remains available or that the material on the Software is kept up to date. Whilst TradeHelp provide access through the Software to document pro formas and example terms and conditions, TradeHelp are not qualified to provide any technical or legal advice and take no liability for the accuracy or completeness of any documents or content within or produced by the Software.

It is your responsibility to ensure that any use you make of the Software is lawful. It is also your responsibility to ensure that any data entered into the Software under your log-in is recorded, protected and used in accordance with the most recent data protection law.

You agree that in respect of any personal customer data that you process, you will:

    1. 1. not use any personal data obtained from any customer for any other purpose than that which is necessary for the purposes of the provision of products or services requested by a customer, has been notified to the customer, and for which the customer has agreed in writing;
    1. 2. take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of personal data and against the accidental loss or destruction of, or damage to, personal data;
    1. 3. take all reasonable steps to ensure the integrity and reliability of, and observance of these requirements by, any employees or other individuals acting on your behalf.
  1. 4. ensure that once any personal data obtained from customers is no longer required for the purposes requested by a customer, it is destroyed or otherwise disposed of securely and in accordance with good data handling principles.

To the maximum extent permitted by applicable law, TradeHelp exclude all representations, warranties and conditions relating to the Software and the use of the Software (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the Software and the information and services on the Software are provided free of charge, TradeHelp will not be liable for any loss or damage of any nature.

TradeHelp will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

TradeHelp will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

TradeHelp will not be liable to you in respect of any loss or corruption of any data, database or software.

TradeHelp will not be liable to you in respect of any special, indirect or consequential loss or damage.

You hereby indemnify TradeHelp and undertake to keep TradeHelp indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of TradeHelp’s legal advisers) incurred or suffered by TradeHelp arising out of any breach by you of any provision of these terms of use.

Without prejudice to TradeHelp’s other rights under these terms of use, if you breach these terms of use in any way, TradeHelp may take such action as we deem appropriate to deal with the breach, including suspending your access to the Software, prohibiting you from accessing the Software and/or bringing court proceedings against you.

These terms of use may be revised from time to time. Revised terms of use will apply to the use of the Software from the date of publication of the revised terms of use on the Software.

TradeHelp may transfer, sub-contract or otherwise deal with their rights and/or obligations under these terms of use without notifying you or obtaining your consent. You may not transfer, sub- contract or otherwise deal with your rights and/or obligations under these terms of use.

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. These terms of use are for the benefit of you and TradeHelp, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

These terms of use constitute the entire agreement between you and TradeHelp in relation to your use of the Software and supersede all previous agreements in respect of your use of the Software.

These terms will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

The full company name is TradeHelp Ltd.
Registered in England and Wales under registration number 03712438.
Registered address is Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT.
VAT number is 163536702.
Data protection registration number is ZA013059.
Consumer credit licence number is 697812.
TradeHelp can be contacted by email at [email protected].


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