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TradeHelp App Privacy Policy

TradeHelp app privacy policy

When you log in, configure and/or use TradeHelp Office or the TradeHelp App (the ‘Software’), we collect information from you in order to help configure your Software to the best effect for you, to support and contact you in connection with your use of the Software and connected benefits, and to inform you about products or services which we think may be of interest to you.

We are the data controller responsible in respect of the information collected about you as a user of the Software and, unless we are legally required to do so, we will not share your data with third parties without your express consent. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]. There may be a small charge for this service. Please let us know if the personal information which we hold about you needs to be corrected or updated.

Save for information relating to any TradeHelp finance quote, we are only a data processor in respect of the information collected by you through the Software. Such data is encrypted and transmitted to secure cloud/server storage and is not used by us other than to assist you with any enquiries or data retrieval. Your customer data remains within your control and responsibility, as does the requirement to inform each customer (in accordance with current data protection law) of the manner in which you will use and store their information.

Information entered into the Software for the purposes of a TradeHelp finance quote will be processed by us in the event that the customer wishes to proceed with an application for finance and solely in order to assist such customers with any desired finance application and related installation. You must ensure that you explain to each customer (in accordance with current data protection law and your training) the manner in which we will use and store their information. It is not permissible to use this customer data for any purposes other than in connection with providing the requested quote and fulfilling any agreed related works, unless written consent to such other purpose has been obtained from the customer.

Please refer to the Software terms and conditions of use for more detailed information relating to our use of your data in circumstances where you choose to take advantage of the free Buying Group, which can be joined through the Software.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information and any data entered into or provided by the Software.  However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any password and other login details confidential.

We may revise this privacy policy from time to time. The revised policy will apply to the use of the Software from the date of publication.

The full name of our company is TradeHelp Ltd.
We are registered in England and Wales under registration number 03712438.
Our registered address is Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT.
Our VAT number is 163536702.
Our data protection registration number is ZA013059.
Our consumer credit licence number is 697812.

You can contact us by email at [email protected].