After completing the install, the customer must sign a Satisfaction Note. An electronic Satisfaction Note is provided within the software and will come straight through to our system once submitted.
On receiving the Satisfaction Note a member of the TradeHelp team will call the customer and carry out a quick satisfaction call on a recorded line. If the customer is totally satisfied the lender will be updated to pay out the funds for the install.
The lender pays TradeHelp (minus any subsidy for interest free finance) and TradeHelp then forward the balance directly to you (minus any admin fee on the job). You would generally expect to receive payment within 5-10 days of providing the job completion paperwork to us.