The quick and simple solution to your Service Plan administration, powered by TradeHelp.
There are no hidden fees but there are some small admin fees that are taken from each payment to cover the transaction cost. All fees are made visible in TradeHelp when you’re setting your pricing and creating your plans. This means you can see exactly what will land in your bank account every month up front.
ProPlan+ service and monitoring plans are designed for properties with a MagnaClean Professional3 Sense® (Pro3) filter installed. Once installed on the system and connected, the Pro3 will alert you if there’s an unusual level of sludge build-up, so you can fix the problem before the heating system breaks down, giving homeowners some additional peace of mind.
ProPlan options are for properties without a smart filter for annual preventative maintenance without the year-round system health monitoring.
We recommend you evaluate each property before you offer the owner a service plan. The items included in the plan might not be appropriate for the boiler or system, and you need to ensure that the price charged will cover the cost of work you would need to do to it.
The customer terms and conditions do clarify that they may only apply for a plan if they have one domestic gas boiler and their property has no more than 5 bedrooms. However, the software will automatically accept on your behalf the application of any customer you have invited to sign up to a plan, therefore you should always evaluate the property before emailing the plan to a customer.
Do I have to manage direct debits myself?
The T&Cs of the plan provide that the customer may cancel their plan at any point but that, if they cancel their plan prior to their next service, they will receive no refund (refunds only being payable if a customer cancels within the first 14 days of a plan and no work has been carried out under the plan at that time).
The T&Cs also provide that, if the customer cancels their plan within a 12 month period during which you have provided products/services under the plan, the cost of which hasn’t been covered by payments they have made, then you are entitled to bill them for the cost.
Where a customer is on a service only plan (Silver), the work being paid for is to be carried out at the end of the payment term, so no work will have been completed ahead of the 12 month annual service.
The service plans package is built and run by TradeHelp, who are able to provide all the support you need to make the most of the platform. You can contact them on 01978 666887 or [email protected]. Their offices are open Monday-Friday, 8.30am-5pm.