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Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

  • (a) information about your computer and about your visits to and use of this website;
  • (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
  • (c) information that you provide to us for the purpose of registering with us or contacting us;
  • (d) information that you provide to us during telephone calls, which we may record;
  • (e) information that you provide to us for the purpose of subscribing to our website services;
  • (f) any other information that you choose to provide to us; and
  • (g) information arising out of the services we provide to you.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

(2) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • (a) administer the website;
  • (b) improve your browsing experience by personalising the website;
  • (c) enable your use of the services available on the website;
  • (d) supply to you goods and services purchased via the website;
  • (e) send statements and invoices to you, and collect payments from you;
  • (f) send you general (non-marketing) commercial communications;
  • (g) send you email notifications which you have specifically requested;
  • (h) send you marketing communications relating to our business which we think may be of interest to you (and you can inform us at any time if you no longer require marketing communications);
  • (i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • (j) deal with enquiries and complaints made by or about you relating to the website;
  • (k) keep the website secure and prevent fraud;
  • (l) verify compliance with the terms and conditions governing the use of the website.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

(3) Disclosures

We may disclose your personal information to any of our employees, officers, agents, credit providers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

  • (a) to the extent that we are required to do so by law;
  • (b) in connection with any ongoing or prospective legal proceedings;
  • (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(4) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping any password and other login details confidential. We will not ask you for your password (except when you log in to any user sections of the website).

(5) Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(6) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • (a) the payment of a fee; and
  • (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for our own marketing purposes, by sending an email to us.

(7) Third party websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(8) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(9) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@tradehelp.co.uk or by post to Marchwiel Centre, Bryn Lane, Wrexham Industrial Estate, LL13 9UT.

(10) Data controller

The data controller responsible in respect of the information collected on this website is TradeHelp.
Our data protection registration number is ZA013059.

TradeHelp Office and TradeHelp App

For users of our software, additional privacy information applies which is summarised below. For full information, please access the relevant terms and conditions of use from either TradeHelp Office or the mobile app.

When you log in, configure and/or use TradeHelp Office or the TradeHelp App (the ‘Software’), we collect information from you in order to help configure your Software to the best effect for you, to support and contact you in connection with your use of the Software and connected benefits, and to inform you about products or services which we think may be of interest to you.

We are the data controller responsible in respect of the information collected about you as a user of the Software and, unless we are legally required to do so, we will not share your data with third parties without your express consent. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at info@tradehelp.couk. There may be a small charge for this service. Please let us know if the personal information which we hold about you needs to be corrected or updated.

Save for information relating to any TradeHelp finance quote, we are only a data processor in respect of the information collected by you through the Software. Such data is encrypted and transmitted to secure cloud/server storage and is not used by us other than to assist you with any enquiries or data retrieval. Your customer data remains within your control and responsibility, as does the requirement to inform each customer (in accordance with current data protection law) of the manner in which you will use and store their information.

Information entered into the Software for the purposes of a TradeHelp finance quote will be processed by us in the event that the customer wishes to proceed with an application for finance and solely in order to assist such customers with any desired finance application and related installation. You must ensure that you explain to each customer (in accordance with current data protection law and your training) the manner in which we will use and store their information. It is not permissible to use this customer data for any purposes other than in connection with providing the requested quote and fulfilling any agreed related works, unless written consent to such other purpose has been obtained from the customer.

When you take advantage of the Service Plan Tool within TradeHelp Office, or any of the benefits of the free TradeHelp Buying Group, please see the relevant section of the Software usage terms and conditions for additional terms which apply in this respect.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information and any data entered into or provided by the Software.  However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping any password and other login details confidential.